How is my data used?
Overview
In order to be able to sell the booking service, to schedule appointments, to assign a practitioner to each appointment, to send emails to you (e.g.: “Reminders”), and to generate statistics, we rely on a few companies and systems that we do not own and that we are not a part of.
Volunteering work partners (Tryout Sessions)
For participants joining “Tryout Sessions”: please note that your your name and email address is also forwarded to the volunteer in charge of the venue – they will send you information about upcoming courses and Pranic Healing related events.
Volunteering work partners (Regular Sessions)
For participants joining “Regular Sessions”: please note that in order to book your slot, the chosen Pranic Healing practitioner will receive your name, email, and the reason for the session.
Your data flows through the following systems:
| Company | Your data | Purpose |
|---|---|---|
|
354 Oyster Point Blvd, |
First and last name, your email address,Important: payment details never reach our own systems, we DO NOT have access nor store your credit card information |
Payment Processor – receive payments for the service of booking |
|
548 Market St. #62411 |
First and last name, your email address, details about the session (e.g. date), your concern (reason for the session) |
Connecting our system with: • Mailchimp • Notion • Slack • Google Tools / Email |
|
Intuit, Inc / Mailchimp 675 Ponce de Leon Ave NE |
First and last name, your email address, details about the session (e.g. date)For the regular sessions (sessions that are not tryout sessions): your concern (reason for the session) |
Informing the participant: • Confirmation email for successful booking • Reminder email one day in advance • Thank you email one day after • Cancelation / Change confirmation emailsRelationship building: • Newsletter / Updates from us Informing the practitioner: |
| Notion Labs, Inc. / Notion
548 Market St #74567 |
First and last name, your email address, details about the session (e.g. date) |
Control and assignment of each practitioner to each participant Anonymised reports (e.g.: “how many people are showed up on average/weekend”) |
| Slack Technologies Limited
Central Park (Block G) |
First name, details about the session (e.g. date) |
Notifications to each practitioner
(e.g.: “you have a new session this Sunday”) Notifications about arrival (“person X is by the door”) |
| Google Ireland Limited
Gordon House, Barrow Street |
Google Analytics: Your data as a visitor to the website is anonymised and non-identifiableGoogle Ads: We share your email address with Google Google Calendar: |
Google Analytics to understand website effectiveness
Google Ads to show you ads related to our services when you’re using Google or their network of websites Google Calendar to send an inviting, blocking the calendar of the practitioner for the session |
| Xolo OÜ / Xolo Leap
City Centre, Kalasadama 4 |
Your name, your email, booking fee (price) |
Xolo is our accountant and accounting system – in order to comply with internation tax laws, they need access to some of the invoice related data |
Your name:
- We use this as a way to know who is coming for the session (and to greet you)
- The name is also used to generate the payment invoice (see Stripe above)
- Your name is used to prepare and customise the four emails that we send:
- A confirmation email, to let you know your booking was properly processed
- A reminder email, to decrease the likelihood of “no-shows” on the day of the session
- A thank you email, checking in on you one day after the session
- Newsletter and updates (if you sign-up for it)
- We also use your name to prepare a “table” of sessions for any particular day so we know which practitioner is assigned to which participant
Your email:
- As mentioned above, your email is used to send you three transactional emails: a confirmation email upon booking, a reminder email one day before the session, and a thank you email after the session – in case you attended it
- For those that sign-up for the newsletter, we use your email address to send it to you
- The email is also used by Stripe to send you the invoice
- We will try to contact you through email about other unexpected changes (e.g.: we need to cancel a session)
- Your e-mail also allows us to track whether you show up or not to your sessions since we tend to block people that do not show up
The reason for the session:
- For regular sessions (sessions that are not “tryout sessions”), it also helps the practitioner to know which challenge you’re facing and what motivated you to book the session. This data only flows through a few of our systems – and is communicated to the practitioner by email.
Your digital behaviour:
- We use Google products in our website and pages in order to understand how fast the pages are loading, how responsive they are in different devices (e.g.: “Xiaomi Android”), how well we are ranking on their search engine and other aspects of user experience
- The data is fully anonimised and not linked to the visitor’s name nor email – or any personal data, in any form whatsoever
- A similar approach is applied to the emails we send to you – which allows us to understand whether the subject lines are effective (i.e.: are people opening the emails?) and whether the email provided is real or not (i.e.: was the email delivered or did it bounce?) – in the case of the statistics related to email openings, views, and clicks – it is all connected to your email address and, thus, identifiable
For all the data above:
- The volunteers and practitioners of the venue working with us are able to see this data because any of them could be assigned to your session
- The data is only shared with the systems and companies listed in the table above because we need them to operate the system. It will never be shared with any other company, organisation, or individual – unless fully anonymised for the purpose of discussing statistics around attendance, success rates, and outcomes (of the volunteering efforts or the business efforts)
